BLANTYRE-(MaraviPost)-National Bank of Malawi (NBM) plc has honoured eight outstanding employees with platinum awards for their exceptional contribution, innovation, and dedication to service delivery across its service centres and subsidiaries in 2024.

The awards were presented during the Bank’s Staff Recognition Awards 2024 ceremony held at the Bingu International Conference Centre (BICC) in Lilongwe under the theme ‘Celebrating Excellence, Together We Shine’.

The top-performing employees received medals, certificates, and an all-expenses-paid seven-day holiday to Dubai with their spouses.

The initiative, according to the Bank’s Chief Executive Officer (CEO) Harold Jiya, is part of its continued efforts to recognize and motivate staff who demonstrate excellence in their work and uphold the bank’s service standards.

Jiya said the institution’s success in meeting customer expectations relies heavily on the dedication and morale of its employees.

“This is very significant because it is our staff that deliver to make our customers happy. This is one way of appreciating our staff, but also encouraging morale and the winning culture within our people. We believe when you celebrate success, you engrave a winning culture in people’s minds,” said Jiya.

Jiya further said the motivation and recognition drive is part of the Bank’s broader strategy to build a strong service culture by encouraging employees to go beyond routine tasks and deliver memorable customer experiences.

“We want our staff to be our heroes—the people who go beyond the norm to serve our customers and excite them. We want to recognize more of our staff and celebrate more of our teams. A motivated workforce means better service for our customers, and that’s what drives us.”

“These awards inspire others to work hard. They make the whole unit or service centre vibrant and motivated to serve customers better,” he said.

In his remarks, NBM plc Head of Digital Finance Services, William Kaunda, who also serves on the Rewards and Recognition Committee, said the Bank will continue with the initiative, adding that the process for selecting the 2025 awardees is already in progress.

“Come 2026, first quarter, we should be able to know who has won the 2025 excellence awards. We have seen a huge competition and a hardworking spirit among the employees, and this is what we want as a Bank,” said Kaunda. 

One of the awardees, Client Coverage Manager, Nicholas Musaiwa described the recognition as both an honour and motivation to continue excelling.

“It feels so great, thank you so much to management of NBM plc. This is a great honour and privilege,” said Musaiwa.

He attributed his success to teamwork and shared values across the organization.

The Maravi Post

BLANTYRE-(MaraviPost)-Music, laughter, and splendour will fill Peak Gardens in Lilongwe on Sunday as top local artists Kelly Kay, Eli Njuchi, Praise Umali, Fada Moti, and Temwa take the stage for a day packed with entertainment, fun, and relaxation.

The performances will headline National Bank of Malawi (NBM) plc’s Family Day, a celebration designed to appreciate employees, customers, and stakeholders while promoting work-life balance and community engagement.

The event, to be hosted by renowned MBC Radio 2 DJ, Joy Nathu, is scheduled to run from 6 am to 5 pm and promises a vibrant mix of live music, cultural showcases, and wellness activities for all ages.

NBM plc Marketing and Corporate Affairs Manager, Akossa Hiwa, said the Family Day underscores the Bank’s appreciation of its people and its commitment to shared growth.

“We are taking time to celebrate the people behind our success, our employees, their families, and our customers. This event reflects our dedication to work-life balance and the importance of building lasting relationships.

“It’s also an opportunity to celebrate Mo626, which has transformed digital banking in Malawi by offering secure and convenient financial solutions,” said Hiwa.

Apart from the music performances, the event will also feature yoga sessions, financial literacy games for children, and a relaxation lounge for families to unwind.

“NBM plc has always valued its people and the communities it serves. This Family Day is about deepening that connection and celebrating success together,” said Hiwa.

Excitement has already spread among customers following the Bank’s announcement on its social media pages.

One enthusiastic follower, Theressa Mwamande, said she is eager to attend and praised NBM plc for going beyond banking.

“I am really excited about this Family Day. It’s a wonderful idea that shows NBM plc cares about its customers beyond banking. It will be a great chance to relax, meet others, and enjoy quality time with family,” said Mwamande.

Adding to the excitement, Umali confirmed his performance through his page, writing: “Live with my band this coming Sunday, 16 pa Mo Family Day at Peak with National Bank of Malawi plc.”

The event will also feature raffle draws, three-legged and sack races, karaoke sessions, and fun categories such as Best Dressed Family and Most Enthusiastic Team.

Children will enjoy bouncy castles, face painting, and arts and crafts, ensuring fun for everyone.

The Maravi Post